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Order Deadlines and Times (updated 1/11/17)
In 2017 we implemented a brand new online order processing system which is dynamically linked to our internal systems meaning that when you place your order online there is no manual intervention until our warehouse staff pick your order.
This has great advantages, but also means that there are new processes which do not allow orders to be changed once placed ... a supplementary order can be placed to be combined with the original order, which will ensure you don't pay extra carriage ... but regretably the original cannot be changed.
Daily Order Deadline : We cut off orders at 6:00am each day and start processing orders placed before this time. Orders can take 1-3 days to process depending on the size and whether cutting is required. Unfortunately, we cannot ever deliver an order the day after you place it - it's no longer technically possible since there is no manual intervention.
What's the Best case scenario for a UK customer :
Please note that there is never a possibility of receiving an order quicker than the above timetable.
Finding Products
Search : Use the the search field at the top right of the page to quickly see the results of a key word search. All the results matching the key word are shown with a small image and price.
Category :The left hand menu lists each category, when you hover on a catagory you will see sub categories displayed. By selecting a category you will either see further categorys listed or products which you can add to your order.
Brand :The top menu lists key brands with an option to view all brands. This is useful if you are looking for products from a certain designer or manufacturer.
Caution :On a category page where there are a large number of products listed (Prym bag accessories perhaps?) please note that there may be a second or even third page - becareful not to miss anything.
More Product Information : Against each product you will see a button allowingyou to request more information on a product.
Product Information
Pack Quantity : The quantity units you are able to order are displayed and you will automatically be able to add the correct unit to your order. Pack can refer to the number of metres on a bolt.
Stock : You will see a green In Stock or a red Out Of Stock message against each product. In some rare cases where you see no message, this indicates it's a product that is not stocked but is available to order.
Stock Availability : You'll see a message giving the estimated number of days before more stock arrives if the product is out of stock and on order.
Arrival Notification : If a product is out of stock and not on order you can click the detail button and ask to be notified by email when the stock arrives.
Ordering
Simply add the quantity you require on the category page to the cart which can be viewed at any time.
The following features are useful when placing your order...
Help Videos
The following Videos may help you ...
You must only use images directly related to the product you are selling - other images will require permissions.